Mercury Product Protection
Built on Customer Satisfaction
Confidence is Priceless
For worry-free boating, Mercury® is proud to offer a range of coverage plans. Mercury Product Protection is administered and backed by us – no need to deal with independent providers or insurance companies. After all, no one knows your engine better than the people who made it. Two Levels of Coverage, Platinum and Gold, cover breakdown failures due to defective materials or workmanship. Coverage can be combined with the factory warranty, but is bound to an eight-year maximum. For select MotorGuide® trolling motors, a combined five-year maximum period is available. Check with us for payment plan eligibility.
Mercury Product Protection Advantages
- Factory-backed by Mercury Marine for program integrity and exemplary customer service
- The contract is between you and Mercury Marine – not you and your dealer
- Factory-trained technicians at nearly 4,000 authorized, factory-trained dealerships
- Claims are paid through the dealership so you never pay for the repair or wait for reimbursement
- Program is transferrable to subsequent owners, increasing product value at resale or trade
- Coverage amount adheres to the suggested list price for your Mercury® product at the time of the original sale and not the current ABOS Blue Book value
- Coverage takes effect upon expiration of factory warranty – no duplication of coverage
- $25 deductible per claim
Product Protection FAQs
Question:
What is the difference between Mercury Product Protection Platinum and Gold?
Answer:
Mercury Product Protection Platinum covers mechanical and electrical failures that are the result of a defect in material or workmanship. Mercury Product Protection Gold covers mechanical failures that are the result of a defect in material or workmanship.
Question:
Is there a third party involved with this plan?
Answer:
No, Mercury Product Protection is a factory-backed extended service contract. With MPP there are no claims adjustors or inspectors to work with to determine the cause of failure. In fact, the claims process is exactly the same as the standard factory warranty.
Question:
Are there added benefits to purchasing MPP?
Answer:
Yes, MPP Gold and Platinum pay up to $200 for on-water towing necessary to perform approved repairs. MPP Platinum also pays up to $200 for hoist-haul out fees for boats that are 26 feet or larger.
Question:
Is there a deductible?
Answer:
MPP has a $25 deductible per claim.
Question:
Who will work on my engine if I have a problem?
Answer:
The contract is between you and Mercury Marine, so you can have your engine serviced at any of more than 4,300 Authorized Mercury dealers in the United States or Canada. At the Authorized Mercury service center, a qualified Mercury Service Technician will assess the failure and process the claim through Mercury Marine. MotorGuide Trolling Motors need to be delivered to an Authorized MotorGuide Servicing dealer.
Question:
Is the Plan transferable?
Answer:
Yes, Mercury Product Protection is fully transferable to subsequent recreational use owners.
Question:
What is Mercury Product Protection and what does it cover?
Answer:
Mercury Product Protection (MPP) is a factory-backed extended service contract for Mercury® and MerCruiser® engines and MotorGuide® Trolling Motors. MPP covers a wide variety of parts and systems, not to mention labor. Our Gold and Platinum plans are intended for new engines or engines that are still in their standard warranty period and meet all other eligibility requirements. You can check to see if your engine is eligible for a Mercury Product Protection Plan by contacting Preferred Marine Sales Group.
Question:
When does the Mercury Product Protection contract begin? How much coverage can I purchase?
Answer:
The coverage begins when the factory warranty ends; there is no duplication of coverage. The combination of any factory warranty, promotional warranty, and MPP cannot exceed eight years. Three-year contracts are available for select High-Performance Products. For eligible MotorGuide Trolling Motors, two-year contracts are available. You can check to see if your engine is eligible for a Mercury Product Protection Plan by contacting your Preferred Marine Sales Group.
Question:
When does the Mercury Product Protection Plan have to be purchased? Is the Plan renewable?
Answer:
Coverage can be purchased within the standard factory warranty period as long as the model was originally manufactured in the current and four proceeding model years. The plan is not renewable. You can check to see if your engine is eligible for a Mercury Product Protection Plan by contacting your Preferred Marine Sales Group.
Question:
What are some of the eligibility requirements?
Answer:
The plan is available for consumers that are residents of the United States or Canada and boat in the United States or Canada. Engines must be used for recreational purposes and have fewer than 500 accumulated engine hours (at time of purchase). Our contract specifically excludes any commercial professional, not-for-profit, work-related, local, state, or federal government use, or used product imported from outside the United States or Canada. You can check to see if your engine is eligible for a Mercury Product Protection Plan by contacting Preferred Marine Sales Group.
Parts, Accessories, and Labor Coverage – Comprehensive coverage (including labor) for mechanical and electrical failures caused by a defect in material or workmanship – similar to the standard limited warranty. Hoist/Haul-Out Allowance – Provides up to $200 per claim occurrence to perform approved repairs to covered products on non-trailerable boats (26 feet in length or greater). On Water Tow-In Allowance – Provides up to $200 per claim occurrence toward the cost of on-water towing charges necessary to perform approved repairs to covered products. Mercury Accessory Coverage – Covers all Mercury and Quicksilver engine-related accessories such as steering fixtures, remote controls, and miscellaneous instrumentation (except propellers). Service Under the Plan – Factory-authorized service available at more than 5,000 dealers in the United States and Canada. You’re not restricted to the dealer who sold you the plan. Genuine Factory Replacement Parts – 100% Mercury and Quicksilver replacement parts. No “will fit” substitutes. Transferability – Fully transferable to subsequent owners.* Guaranteed Satisfaction – If you’re not completely satisfied for any reason during the first 30 days, you may cancel your contract.*
Parts, Accessories, and Labor Coverage – Product Protection provides comprehensive component coverage (including labor) for mechanical failures caused by a defect in material or workmanship. On Water Tow-In Allowance – Provides up to $200 per claim occurrence toward the cost of on-water towing charges necessary to perform approved repairs to covered products. Service Under the Plan – You may obtain factory-authorized service at more than 5,000 dealers in the United States and Canada. You’re not restricted to the dealer who sold you the plan. Genuine Factory Replacement Parts – 100% Mercury and Quicksilver® replacement parts. No “will fit” substitutes. Transferability – Fully transferable to the subsequent owners.* Guaranteed Satisfaction – If you’re not completely satisfied for any reason during the first 30 days, you may cancel your contract.*
*See requirements outlined in the plan benefits and promotions.
Protection Transferability
Our Gold and Platinum contracts are transferable to a subsequent recreational use purchaser within 30 business days from the date of sale. Engines not purchased directly from another pleasure use owner or from an Authorized Mercury or MotorGuide dealer are ineligible for coverage.
Transfer Requirements:
- Completed Transfer form
- Copy of the Bill of Sale/Receipt including the engine serial number and date of sale(a blank bill of sale is provided below)
- Transfer fee per the fee schedule provided on the Transfer Form
- (Canada must include tax) Please make check payable to Mercury Marine or provide a Mastercard, Discover or Visa number.
954-527-9000 We are available Monday – Friday 8:00 am to 5:00 pm (eastern time)
NOTE: Mercury has the right to refuse the transfer of Engines/Trolling motors purchased as a repossessed product, or product purchased at auction, from a salvage yard, from a liquidator, from an insurance company, from unauthorized marine dealers or boat builders, or other third party entities. Mercury may request an inspection of the product from an Authorized Mercury dealer to determine condition and performance prior to transferring any remaining warranty. The customer is responsible for the cost of the inspection.